Class Action against Ticketmaster brought on behalf of Canadian ticket buyer - Sotos Class Actions
September 27, 2018

Class Action against Ticketmaster brought on behalf of Canadian ticket buyer


  • Case alleges that Ticketmaster in league with resellers in breach of federal and provincial law.


TORONTO (September 26, 2018) – Sotos Class Actions, a leading class action firm, has launched a lawsuit seeking $250 million in damages on behalf of all persons who purchased resold tickets from Ticketmaster Canada Holdings ULC for live events occurring in Canada starting on September 1, 2013.

Ticketmaster is the largest ticket marketing platform in North America.  For several years ticket buyers have complained that regularly-priced tickets are often unavailable at the time that they purportedly go on sale, while tickets from resellers show up for sale contemporaneously, including on the Ticketmaster platform, at prices much higher than the face value.

Ticketmaster has terms of use and policies that claim to prohibit mass ticket purchases by resellers by electronic and other means; however, a recent investigation by the CBC and Toronto Star has revealed evidence that Ticketmaster in fact encourages mass purchases by resellers and has developed a specific electronic platform called Trade Desk for the purposes of assisting resellers in listing tickets for sale en masse, including on the Ticketmaster platform.

Ticketmaster profits from the resale by taking an additional commission off the resale, in addition to the fee that it takes from the primary sale.

The class action alleges that Ticketmaster’s practices constitute an arrangement to limit the supply of tickets on the primary market, and therefore are in violation of the Competition Act. It also alleges that the statements in its terms of use, to the effect that it prohibits mass purchases, are misleading representations contrary to the Consumer Protection Act.

Lead counsel for the class, Louis Sokolov, said “the media investigation has provided strong evidence of what many ticket buyers have long suspected – the market is rigged in favour of resellers and against consumers. If true, Canadian consumers have paid many millions of dollars for inflated ticket prices and additional fees.  The aim of this lawsuit is to stop those practices and return the money to Canadian ticket buyers.”

The Statement of Claim can be found here. Persons who purchase Secondary Market tickets can register here to obtain updates on the class action.

For further case information contact

Media may contact Louis Sokolov at and 416-572-7316